{"id":165,"date":"2024-06-02T11:41:19","date_gmt":"2024-06-02T15:41:19","guid":{"rendered":"https:\/\/bil.ccts-cprst.ca\/?page_id=165"},"modified":"2024-08-19T14:34:23","modified_gmt":"2024-08-19T18:34:23","slug":"bibliotheque","status":"publish","type":"page","link":"https:\/\/bil.ccts-cprst.ca\/fr\/bibliotheque\/","title":{"rendered":"Biblioth\u00e8que"},"content":{"rendered":"<h1>Conclusions d\u2019enqu\u00eate biblioth\u00e8que<\/h1>\n<div>\n<ul>\n<li>Faites une recherche par mots-cl\u00e9s ou filtrez par type de service, par langue ou par d\u2019autres crit\u00e8res.<\/li>\n<li>Pour afficher un rapport complet, cliquez sur la ligne dans le tableau des r\u00e9sultats de la recherche.<\/li>\n<li>Pour conna\u00eetre la d\u00e9finition des termes utilis\u00e9s dans nos rapports, consultez la page <a href=\"\/fr\/glossaire\/\">Glossaire<\/a><\/li>\n<\/ul>\n<\/div>\n<div>\n<form id=\"search-filter\" action=\"\/fr\/bibliotheque\/\" method=\"post\" aria-label=\"Filtres de recherche\">\n\t\n\t<div id=\"filter-container\" class=\"uk-container\">\n\t\t\n\t\t<div id=\"filter-inputs\" class=\"uk-grid\">\n\t\t\n\t\t\t<div class=\"uk-width-1-1\">\n\t\t\t\t<div id=\"row-1\" class=\"uk-grid uk-grid-column-small uk-flex-middle\">\n\n\t<div class=\"uk-width-1-1 uk-width-1-4@s uk-width-1-6@m uk-width-1-6@l uk-text-right@s\">\n\t\t<legend id=\"legend-search-keywords\">Mots-cl\u00e9s&nbsp;:<\/legend>\n\t<\/div>\n\n\t<div class=\"uk-width-1-1 uk-width-expand@s uk-flex uk-flex-middle\">\n\t\t<input type=\"text\" id=\"search-keywords\" class=\"search\" name=\"search-keywords\" placeholder=\"Entrez vos mots-cl\u00e9s &hellip;\" aria-labelledby=\"legend-search-keywords\">\n\t<\/div>\n\t\n\t<div class=\"uk-width-auto uk-flex uk-flex-middle\">\n\t\t<button id=\"show-results\" class=\"uk-button uk-button-danger\">Afficher r\u00e9sultats<\/button>\n\t<\/div>\n\t\n\t<div class=\"uk-width-auto uk-flex uk-flex-middle\">\n\t\t<a href=\"#\" class=\"reset uk-text-small\"><span class=\"fa fa-undo-alt\"><\/span> R\u00e9initialiser<\/a>\n\t<\/div>\n\t\n<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"uk-width-1-1\">\n\t\t\t\t<fieldset role=\"group\" aria-labelledby=\"legend-services\">\n\n\t<div id=\"field-services\" class=\"uk-grid uk-margin-small-top uk-grid-column-small uk-flex-middle\">\n\n\t\t<div id=\"label-services\" class=\"uk-width-1-1 uk-width-1-4@s uk-width-1-6@m uk-width-1-6@l uk-text-right@s\">\n\t\t\t<legend id=\"legend-services\">Services&nbsp;:<\/legend>\n\t\t<\/div>\n\t\n\t\t<div id=\"options-services\" class=\"uk-width-1-1 uk-width-expand@s uk-flex uk-flex-middle\">\n\t\t\t<input id=\"service-internet\" name=\"service-types[]\" value=\"internet\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t<label for=\"service-internet\">Internet<\/label><br class=\"uk-hidden@s\">\n\t\t\t<input id=\"service-television\" name=\"service-types[]\" value=\"television\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t<label for=\"service-television\">T\u00e9l\u00e9vision<\/label><br class=\"uk-hidden@s\">\n\t\t\t<input id=\"service-wireless\" name=\"service-types[]\" value=\"wireless\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t<label for=\"service-wireless\">Sans fil<\/label><br class=\"uk-hidden@s\">\n\t\t\t<input id=\"service-home-phone-voip\" name=\"service-types[]\" value=\"home-phone-voip\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t<label for=\"service-home-phone-voip\">T\u00e9l\u00e9phonie r\u00e9sidentielle\/VOIP<\/label>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/fieldset>\n\t\t\t<\/div>\n\t\t\n\t\t\t<div class=\"uk-width-1-1\">\n\t\t\t\t<div id=\"row-2\" class=\"uk-grid uk-margin-none-bottom uk-grid-column-small uk-flex-middle uk-margin-small-top\">\n\n\t<div id=\"field-languages\" class=\"uk-width-1-2@m uk-width-1-3@l\">\n\t\n\t\t<fieldset role=\"group\" aria-labelledby=\"legend-languages\">\n\n\t\t\t<div class=\"uk-grid uk-grid-column-small\">\n\n\t\t\t\t<!-- FIELD #1 -->\n\n\t\t\t\t<div id=\"label-languages\" class=\"uk-width-1-1 uk-width-1-4@s uk-width-1-3@m uk-width-1-2@l uk-text-right@s\">\n\t\t\t\t\t<legend id=\"legend-languages\">Langues&nbsp;:<\/legend>\n\t\t\t\t<\/div>\n\t\n\t\t\t\t<div id=\"options-languages\" class=\"uk-width-1-1 uk-width-expand@s uk-width-auto@m uk-flex uk-flex-middle\">\n\t\t\t\t\t<input id=\"language-english\" name=\"language[]\" value=\"en\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t\t\t<label for=\"language-english\">Anglais<\/label>\n\t\t\t\t\t<input id=\"language-french\" name=\"language[]\" value=\"fr\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t\t\t<label for=\"language-french\">Fran\u00e7ais<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/fieldset>\n\t\t\t\n\t<\/div>\n\t\n\t<div id=\"field-obligations\" class=\"uk-width-auto@m uk-width-1-3@l\">\n\t\n\t\t<fieldset role=\"group\" aria-labelledby=\"legend-obligations\">\n\t\n\t\t\t<div class=\"uk-grid uk-grid-column-small uk-flex-center\">\n\t\n\t\t\t\t<!-- FIELD #2 -->\n\n\t\t\t\t<div id=\"label-obligations\" class=\"uk-width-1-1 uk-width-1-4@s uk-width-auto@m uk-text-right@s\">\n\t\t\t\t\t<legend id=\"legend-obligations\">Obligations respect\u00e9es&nbsp;:<\/legend>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"options-obligations\" class=\"uk-width-1-1 uk-width-3-4@s uk-width-auto@m uk-flex uk-flex-middle\">\n\t\t\t\t\t<input id=\"obligations-yes\" name=\"obligations[]\" value=\"1\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t\t\t<label for=\"obligations-yes\">Oui<\/label>\n\t\t\t\t\t<input id=\"obligations-no\" name=\"obligations[]\" value=\"0\" class=\"uk-checkbox inline\" type=\"checkbox\">\n\t\t\t\t\t<label for=\"obligations-no\">Non<\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t<\/fieldset>\n\n\t<\/div>\n\n\t<div id=\"field-years\" class=\"uk-width-1-2@m uk-width-1-3@l\">\n\n\t\t<fieldset role=\"group\" aria-labelledby=\"legend-years\">\n\n\t\t\t<div class=\"uk-grid uk-grid-column-small\">\n\n\t\t\t\t<!-- FIELD #3 -->\n\n\t\t\t\t<div id=\"label-years\" class=\"uk-width-1-1 uk-width-1-4@s uk-width-1-3@m uk-width-auto@l uk-text-right@s\">\n\t\t\t\t\t<legend id=\"legend-years\">Ann\u00e9es&nbsp;:<\/legend>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"options-years\" class=\"uk-width-1-1 uk-width-3-4@s uk-width-2-3@m uk-width-auto@l uk-flex uk-flex-middle\">\n\t\t\t\t\t<div class=\"uk-grid uk-grid-small uk-flex uk-flex-middle uk-grid-collapse\">\n\t\t\t\t\t\t<div class=\"uk-width-expand\">\n\t\t\t\t\t\t\t<select name=\"date-start\" id=\"date-start\" aria-labelledby=\"legend-years\">\n\t\t\t\t\t\t\t\t<option value=\"2024\" selected>2024<\/option><option value=\"2025\">2025<\/option><option value=\"2026\">2026<\/option>\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uk-width-auto\">\n\t\t\t\t\t\t\t&nbsp; \u00e0 &nbsp;\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uk-width-expand\">\n\t\t\t\t\t\t\t<select name=\"date-end\" id=\"date-end\" aria-labelledby=\"legend-years\">\n\t\t\t\t\t\t\t\t<option value=\"2024\">2024<\/option><option value=\"2025\">2025<\/option><option value=\"2026\" selected>2026<\/option>\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/fieldset>\n\t\t\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div id=\"filter-buttons\" class=\"uk-width-1-1\">\n\n\t\t\t\t<div class=\"uk-grid uk-flex uk-flex-middle uk-flex-center@m\">\n\n\t\t\t\t\t<!--\n\t\t\t\t\t<div class=\"uk-width-1-3@s uk-width-1-4@l uk-text-center@s\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t-->\n\t\n\t\t\t\t\t<div class=\"uk-width-1-4 uk-visible@s uk-hidden@m\"><\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"uk-width-auto\">\n\t\t\t\t\t\t<button id=\"button-nois\" class=\"uk-button uk-button-default uk-button-small\" type=\"button\" uk-toggle=\"target: #modal-nois\" >Filtrer par probl\u00e8me<span class=\"count\"><\/span><\/button>\n\n<div id=\"modal-nois\" uk-modal=\"container: false;\">\n\t<div class=\"uk-modal-dialog uk-modal-body uk-margin-auto-vertical uk-text-left\">\n\n\t\t<legend id=\"legend-nois\">Type de probl\u00e8me&nbsp;:<\/legend>\n\t\t<button class=\"uk-modal-close-default\" type=\"button\" uk-close>Fermer<\/button>\n\n\t\t<fieldset role=\"group\" aria-labelledby=\"legend-nois\">\n\t\t\t<ul uk-accordion class=\"level-1\"><li class=\"level-1\"><input id=\"nature-of-incident-billing\" name=\"nature-of-incident[]\" value=\"14\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-billing\">Facturation<\/label><\/a><div class=\"uk-accordion-content\"><ul uk-accordion class=\"level-2\"><li class=\"level-2\"><input id=\"nature-of-incident-bill-delivery\" name=\"nature-of-incident[]\" value=\"18\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-bill-delivery\">Livraison de factures<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-fees-for-paper-billing\" name=\"nature-of-incident[]\" value=\"23\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-fees-for-paper-billing\">Frais pour factures papier<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-invoices-not-received\" name=\"nature-of-incident[]\" value=\"24\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-invoices-not-received\">Factures non re\u00e7ues<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-monthly-price-plan\" name=\"nature-of-incident[]\" value=\"19\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-monthly-price-plan\">Plan tarifaire mensuel<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-government-and-regulatory-fees\" name=\"nature-of-incident[]\" value=\"25\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-government-and-regulatory-fees\">Frais r\u00e9glementaires et gouvernementaux<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-regular-price-increase-of-monthly-price-plans\" name=\"nature-of-incident[]\" value=\"26\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-regular-price-increase-of-monthly-price-plans\">Augmentation r\u00e9guli\u00e8re des prix des forfaits mensuels<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-incorrect-charge-for-monthly-price-plan\" name=\"nature-of-incident[]\" value=\"27\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-incorrect-charge-for-monthly-price-plan\">Frais incorrects<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-bundling-discounts\" name=\"nature-of-incident[]\" value=\"28\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-bundling-discounts\">R\u00e9ductions appliqu\u00e9es aux services group\u00e9s<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-value-add-services\" name=\"nature-of-incident[]\" value=\"29\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-value-add-services\">Services \u00e0 valeur ajout\u00e9e<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-credit-refund-not-received\" name=\"nature-of-incident[]\" value=\"30\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-credit-refund-not-received\">Cr\u00e9dit\/Remboursement non re\u00e7u<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-top-up\" name=\"nature-of-incident[]\" value=\"31\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-top-up\">R\u00e9approvisionnement<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-rental-equipment\" name=\"nature-of-incident[]\" value=\"32\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-rental-equipment\">Location d\u2019\u00e9quipement<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-usage-based-charges\" name=\"nature-of-incident[]\" value=\"20\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-usage-based-charges\">Frais \u00e0 l\u2019utilisation<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-long-distance-toll-fraud\" name=\"nature-of-incident[]\" value=\"33\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-long-distance-toll-fraud\">Fraude touchant les appels interurbains<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-bandwidth-usage\" name=\"nature-of-incident[]\" value=\"34\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-bandwidth-usage\">Utilisation de bande passante<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-pay-per-use-services\" name=\"nature-of-incident[]\" value=\"35\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-pay-per-use-services\">Services payables \u00e0 l\u2019utilisation<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-text-messaging-charges-not-premium\" name=\"nature-of-incident[]\" value=\"36\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-text-messaging-charges-not-premium\">Frais de messages textes (autres qu\u2019\u00e0 tarification suppl\u00e9mentaire)<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-airtime\" name=\"nature-of-incident[]\" value=\"37\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-airtime\">Temps d\u2019antenne<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-3rd-party-charges\" name=\"nature-of-incident[]\" value=\"38\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-3rd-party-charges\">Frais factur\u00e9s par un tiers<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-roaming-charges\" name=\"nature-of-incident[]\" value=\"39\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-roaming-charges\">Frais d\u2019itin\u00e9rance<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-chargeable-messages\" name=\"nature-of-incident[]\" value=\"40\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-chargeable-messages\">Messages facturables<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-data-charges\" name=\"nature-of-incident[]\" value=\"41\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-data-charges\">Frais de donn\u00e9es<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-payment-issue\" name=\"nature-of-incident[]\" value=\"21\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-payment-issue\">Probl\u00e8me de paiement<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-payment-arrangement-dispute\" name=\"nature-of-incident[]\" value=\"42\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-payment-arrangement-dispute\">Diff\u00e9rend au sujet d\u2019un arrangement de paiement<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-misapplied-payments\" name=\"nature-of-incident[]\" value=\"43\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-misapplied-payments\">Paiements mal cr\u00e9dit\u00e9s<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-pre-authorized-payments\" name=\"nature-of-incident[]\" value=\"44\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-pre-authorized-payments\">Paiements pr\u00e9autoris\u00e9s<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-one-time-fees\" name=\"nature-of-incident[]\" value=\"22\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-one-time-fees\">Frais non r\u00e9currents<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-deactivation-charges-billed-after-cancellation\" name=\"nature-of-incident[]\" value=\"45\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-deactivation-charges-billed-after-cancellation\">Frais de d\u00e9sactivation\/Frais apr\u00e8s l\u2019annulation<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-installation-activation-reactivation-charges\" name=\"nature-of-incident[]\" value=\"46\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-installation-activation-reactivation-charges\">Frais d\u2019installation\/d\u2019activation\/de r\u00e9activation<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-late-payment-fees\" name=\"nature-of-incident[]\" value=\"47\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-late-payment-fees\">Frais de paiement en retard<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-equipment-charges\" name=\"nature-of-incident[]\" value=\"48\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-equipment-charges\">Frais d\u2019\u00e9quipement<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-repair-charges\" name=\"nature-of-incident[]\" value=\"49\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-repair-charges\">Frais de r\u00e9paration<\/label><\/li><\/ul><\/div><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"nature-of-incident-contract-dispute\" name=\"nature-of-incident[]\" value=\"15\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-contract-dispute\">Dispute contractuelle<\/label><\/a><div class=\"uk-accordion-content\"><ul uk-accordion class=\"level-2\"><li class=\"level-2\"><input id=\"nature-of-incident-disclosure-issues\" name=\"nature-of-incident[]\" value=\"51\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-disclosure-issues\">Probl\u00e8mes de divulgation<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-no-consent-contract-conflicts-with-agreement\" name=\"nature-of-incident[]\" value=\"53\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-no-consent-contract-conflicts-with-agreement\">Aucun consentement \/ contrat en conflit avec l\u2019entente<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-rules-related-to-agreement-are-unclear\" name=\"nature-of-incident[]\" value=\"54\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-rules-related-to-agreement-are-unclear\">R\u00e8gles relatives \u00e0 l\u2019entente ambigu\u00ebs<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-device-financing-2\" name=\"nature-of-incident[]\" value=\"60\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-device-financing-2\">Financement d\u2019appareils<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-compliance-with-terms-of-service-contract\" name=\"nature-of-incident[]\" value=\"52\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-compliance-with-terms-of-service-contract\">Conformit\u00e9 aux modalit\u00e9s du service\/contrat<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-device-financing\" name=\"nature-of-incident[]\" value=\"55\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-device-financing\">Financement d\u2019appareils<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-changes-to-the-contract\" name=\"nature-of-incident[]\" value=\"56\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-changes-to-the-contract\">Modifications au contrat<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-breach-of-contract\" name=\"nature-of-incident[]\" value=\"57\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-breach-of-contract\">Rupture de contrat<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-renewal-of-contract\" name=\"nature-of-incident[]\" value=\"58\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-renewal-of-contract\">Renouvellement de contrat<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-termination-fee\" name=\"nature-of-incident[]\" value=\"59\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-termination-fee\">Frais de r\u00e9siliation<\/label><\/li><\/ul><\/div><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"nature-of-incident-credit-management\" name=\"nature-of-incident[]\" value=\"16\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-credit-management\">Gestion de cr\u00e9dit<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-2\"><li class=\"level-2\"><input id=\"nature-of-incident-3rd-party-credit-reporting\" name=\"nature-of-incident[]\" value=\"61\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-3rd-party-credit-reporting\">\u00c9valuation du cr\u00e9dit par une tierce partie<\/label><\/li><li class=\"level-2\"><input id=\"nature-of-incident-credit-deposits-or-limit\" name=\"nature-of-incident[]\" value=\"62\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-credit-deposits-or-limit\">D\u00e9p\u00f4t de s\u00e9curit\u00e9 ou limite de cr\u00e9dit<\/label><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"nature-of-incident-service-delivery\" name=\"nature-of-incident[]\" value=\"17\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-service-delivery\">Prestation des services<\/label><\/a><div class=\"uk-accordion-content\"><ul uk-accordion class=\"level-2\"><li class=\"level-2\"><input id=\"nature-of-incident-transfer-of-service\" name=\"nature-of-incident[]\" value=\"63\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-transfer-of-service\">Transfert de service<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-unable-to-port\" name=\"nature-of-incident[]\" value=\"67\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-unable-to-port\">Portabilit\u00e9 impossible<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-unauthorized-port\" name=\"nature-of-incident[]\" value=\"68\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-unauthorized-port\">Portabilit\u00e9 non autoris\u00e9e<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-install-cancellation-of-service\" name=\"nature-of-incident[]\" value=\"64\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-install-cancellation-of-service\">Installation\/annulation de service<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-due-dates-not-kept-delay\" name=\"nature-of-incident[]\" value=\"69\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-due-dates-not-kept-delay\">Non-respect des dates limites\/Retards<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-unable-to-cancel\" name=\"nature-of-incident[]\" value=\"70\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-unable-to-cancel\">R\u00e9siliation impossible<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-installation-error\" name=\"nature-of-incident[]\" value=\"71\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-installation-error\">Erreur d\u2019installation<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-damage-to-property\" name=\"nature-of-incident[]\" value=\"72\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-damage-to-property\">Dommage \u00e0 la propri\u00e9t\u00e9<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-service-not-working\" name=\"nature-of-incident[]\" value=\"65\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-service-not-working\">Non-fonctionnement du service<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-complete-loss-of-service\" name=\"nature-of-incident[]\" value=\"73\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-complete-loss-of-service\">Perte compl\u00e8te du service<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-intermittent-service\" name=\"nature-of-incident[]\" value=\"74\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-intermittent-service\">Service intermittent<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-repair-issues-and-appointments\" name=\"nature-of-incident[]\" value=\"75\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-repair-issues-and-appointments\">Probl\u00e8mes de r\u00e9paration et rendez-vous<\/label><\/li><\/ul><\/div><\/li><li class=\"level-2\"><input id=\"nature-of-incident-disconnection-suspension\" name=\"nature-of-incident[]\" value=\"66\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"nature-of-incident-disconnection-suspension\">D\u00e9connexion\/suspension<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-3\"><li class=\"level-3\"><input id=\"nature-of-incident-nonpayment-collections\" name=\"nature-of-incident[]\" value=\"76\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-nonpayment-collections\">Non-paiement\/recouvrement<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-seasonal-suspension\" name=\"nature-of-incident[]\" value=\"77\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-seasonal-suspension\">Suspension saisonni\u00e8re<\/label><\/li><li class=\"level-3\"><input id=\"nature-of-incident-out-of-service-due-to-policy\" name=\"nature-of-incident[]\" value=\"78\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"nature-of-incident-out-of-service-due-to-policy\">Hors service en raison de la politique<\/label><\/li><\/ul><\/div><\/li><\/ul><\/div><\/li><\/ul>\t\t<\/fieldset>\n\n\t<\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"uk-width-auto\">\n\t\t\t\t\t\t<button id=\"button-code-breaches\" class=\"uk-button uk-button-default uk-button-small\" type=\"button\" uk-toggle=\"target: #modal-code-breaches\" >Filtrer par code<span class=\"count\"><\/span><\/button>\n\n<div id=\"modal-code-breaches\" uk-modal=\"container: false;\">\n\t<div class=\"uk-modal-dialog uk-modal-body uk-margin-auto-vertical uk-text-left\">\n\n\t\t<legend id=\"legend-breaches\">Type de code&nbsp;:<\/legend>\n\t\t<button class=\"uk-modal-close-default\" type=\"button\" uk-close>Fermer<\/button>\n\n\t\t<fieldset role=\"group\" aria-labelledby=\"legend-breaches\">\n\t\t\t<ul uk-accordion class=\"level-1\"><li class=\"level-1\"><input id=\"code-breach-deposit-disconnection-code\" name=\"code-breach[]\" value=\"85\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"code-breach-deposit-disconnection-code\">Code sur les politiques de d\u00e9branchement et de d\u00e9p\u00f4t<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-2\"><li class=\"level-2\"><input id=\"code-breach-article-2-amount-reasons-reviewing-interest\" name=\"code-breach[]\" value=\"89\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-article-2-amount-reasons-reviewing-interest\">Article 2 : montant, raisons, examen, int\u00e9r\u00eats<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-article-3-1-grounds-for-disconnection\" name=\"code-breach[]\" value=\"90\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-article-3-1-grounds-for-disconnection\">Paragraphe 3.1 : raisons du d\u00e9branchement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-articles-3-2-and-3-3-notice-not-provided-or-incomplete\" name=\"code-breach[]\" value=\"94\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-articles-3-2-and-3-3-notice-not-provided-or-incomplete\">Paragraphes 3.2 et 3.3 : avis non communiqu\u00e9 ou incomplet<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-article-3-4-disconnected-outside-of-prescribed-hours\" name=\"code-breach[]\" value=\"91\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-article-3-4-disconnected-outside-of-prescribed-hours\">Paragraphe 3.4 : d\u00e9branch\u00e9 en dehors des heures prescrites<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-article-3-5-disconnection-in-error\" name=\"code-breach[]\" value=\"92\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-article-3-5-disconnection-in-error\">Paragraphe 3.5 : d\u00e9branchement par erreur<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-article-3-6-disconnection-during-dispute\" name=\"code-breach[]\" value=\"93\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-article-3-6-disconnection-during-dispute\">Paragraphe 3.6 : d\u00e9branchement pendant une contestation<\/label><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"code-breach-internet-code\" name=\"code-breach[]\" value=\"86\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"code-breach-internet-code\">Le Code sur les services Internet<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-2\"><li class=\"level-2\"><input id=\"code-breach-a-1-clear-communication\" name=\"code-breach[]\" value=\"95\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-1-clear-communication\">A.1. Langage simple<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-2-prices\" name=\"code-breach[]\" value=\"96\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-2-prices\">A.2. Prix<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-3-unlimited-services\" name=\"code-breach[]\" value=\"97\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-3-unlimited-services\">A.3. Services illimit\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-4-charges-for-device-service-not-purchased\" name=\"code-breach[]\" value=\"98\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-4-charges-for-device-service-not-purchased\">A.4. Frais pour appareil ou service non achet\u00e9<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-5-clarity-of-offers\" name=\"code-breach[]\" value=\"99\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-5-clarity-of-offers\">A.5. Clart\u00e9 des offres<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-1-i-ii-permanent-copy-of-the-contract-and-related-documents\" name=\"code-breach[]\" value=\"100\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-1-i-ii-permanent-copy-of-the-contract-and-related-documents\">B.1.(i-ii) Copie permanente du contrat et des documents connexes<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-3-when-a-customer-requests-a-copy-of-their-contract\" name=\"code-breach[]\" value=\"101\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-3-when-a-customer-requests-a-copy-of-their-contract\">B.3. Lorsque le client\/la cliente demande de recevoir une copie de son contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-4-accessible-formats\" name=\"code-breach[]\" value=\"102\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-4-accessible-formats\">B.4. Formats accessibles<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-5-i-a-e-key-contract-terms-and-conditions\" name=\"code-breach[]\" value=\"103\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-5-i-a-e-key-contract-terms-and-conditions\">B.5.(i) a-e Principales modalit\u00e9s du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-5-i-f-n-other-aspects-of-the-contract\" name=\"code-breach[]\" value=\"104\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-5-i-f-n-other-aspects-of-the-contract\">B.5.(i) f-n Autres aspects du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-c-1-critical-information-summary\" name=\"code-breach[]\" value=\"105\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-c-1-critical-information-summary\">C.1. R\u00e9sum\u00e9 des renseignements essentiels<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-1-changes-to-key-contract-terms-during-the-commitment-period\" name=\"code-breach[]\" value=\"106\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-1-changes-to-key-contract-terms-during-the-commitment-period\">D.1. Modification des modalit\u00e9s principales du contrat au cours de la p\u00e9riode d\u2019engagement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-2-changes-to-key-contract-terms-after-the-commitment-period\" name=\"code-breach[]\" value=\"107\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-2-changes-to-key-contract-terms-after-the-commitment-period\">D.2. Modification des modalit\u00e9s principales du contrat apr\u00e8s la p\u00e9riode d\u2019engagement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-3-changes-to-other-contract-terms-and-conditions\" name=\"code-breach[]\" value=\"108\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-3-changes-to-other-contract-terms-and-conditions\">D.3. Modification des autres modalit\u00e9s du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-4-information-that-must-be-disclosed-during-offers-to-change-existing-contract\" name=\"code-breach[]\" value=\"109\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-4-information-that-must-be-disclosed-during-offers-to-change-existing-contract\">D.4. Renseignements qui doivent \u00eatre divulgu\u00e9s au moment d\u2019offrir des modifications aux contrats existants<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-1-notification-usage-limit\" name=\"code-breach[]\" value=\"110\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-1-notification-usage-limit\">E.1. Avis - Limite d\u2019utilisation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-2-data-monitoring-tools\" name=\"code-breach[]\" value=\"111\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-2-data-monitoring-tools\">E.2. Outils de surveillance de l\u2019utilisation des donn\u00e9es<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-3-notification-data-overage-charges\" name=\"code-breach[]\" value=\"112\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-3-notification-data-overage-charges\">E.3. Avis - Frais d\u2019utilisation exc\u00e9dentaire de donn\u00e9es<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-1-service-calls-including-visits-for-installation-and-repairs\" name=\"code-breach[]\" value=\"113\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-1-service-calls-including-visits-for-installation-and-repairs\">F.1. Appels de service, y compris le service \u00e0 domicile pour l\u2019installation ou les r\u00e9parations<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-2-service-outages\" name=\"code-breach[]\" value=\"114\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-2-service-outages\">F.2. Interruptions de service<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-1-early-cancellation-fees-general\" name=\"code-breach[]\" value=\"115\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-1-early-cancellation-fees-general\">G.1. Frais de r\u00e9siliation anticip\u00e9e - G\u00e9n\u00e9ralit\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-2-trial-period\" name=\"code-breach[]\" value=\"116\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-2-trial-period\">G.2. P\u00e9riode d\u2019essai<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-3-cancellation-date\" name=\"code-breach[]\" value=\"117\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-3-cancellation-date\">G.3. Date de r\u00e9siliation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-4-refunds-for-services-paid-in-advance-not-provided-following-cancellation\" name=\"code-breach[]\" value=\"118\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-4-refunds-for-services-paid-in-advance-not-provided-following-cancellation\">G.4. Remboursement des services pr\u00e9pay\u00e9s non fournis \u00e0 la suite d\u2019une r\u00e9siliation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-5-contract-extension\" name=\"code-breach[]\" value=\"119\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-5-contract-extension\">G.5. Prolongation du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-h-1-requesting-reviewing-and-returning-a-security-deposit\" name=\"code-breach[]\" value=\"120\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-h-1-requesting-reviewing-and-returning-a-security-deposit\">H.1. Demande, examen et retour d\u2019un d\u00e9p\u00f4t de garantie<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-1-when-disconnection-may-occur\" name=\"code-breach[]\" value=\"121\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-1-when-disconnection-may-occur\">I.1. Moment o\u00f9 le d\u00e9branchement est possible<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-2-notice-before-disconnection\" name=\"code-breach[]\" value=\"122\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-2-notice-before-disconnection\">I.2. Avis de d\u00e9branchement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-3-disconnection-during-dispute\" name=\"code-breach[]\" value=\"123\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-3-disconnection-during-dispute\">I.3. D\u00e9branchement pendant une contestation<\/label><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"code-breach-television-service-provider-code\" name=\"code-breach[]\" value=\"87\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"code-breach-television-service-provider-code\">Code des fournisseurs de services de t\u00e9l\u00e9vision<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-2\"><li class=\"level-2\"><input id=\"code-breach-i-communicate-in-plain-language-in-either-french-or-english\" name=\"code-breach[]\" value=\"130\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-communicate-in-plain-language-in-either-french-or-english\">I. Communication en langage simple en fran\u00e7ais ou en anglais<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-ii-clarity-of-offers\" name=\"code-breach[]\" value=\"133\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-ii-clarity-of-offers\">II. Clart\u00e9 des offres<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-iii-promotion-of-packaging-options\" name=\"code-breach[]\" value=\"134\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-iii-promotion-of-packaging-options\">III. Promotion des options d\u2019assemblage<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-iv-plain-language-agreements\" name=\"code-breach[]\" value=\"124\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-iv-plain-language-agreements\">IV. Ententes en langage simple<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-v-language-of-written-agreement\" name=\"code-breach[]\" value=\"125\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-v-language-of-written-agreement\">V. Langue de l\u2019entente \u00e9crite<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-vi-prices-in-the-written-agreement\" name=\"code-breach[]\" value=\"126\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-vi-prices-in-the-written-agreement\">VI. Prix dans l\u2019entente \u00e9crite<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-vii-fixed-term-agreements\" name=\"code-breach[]\" value=\"127\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-vii-fixed-term-agreements\">VII.\u00a0Ententes \u00e0 dur\u00e9e d\u00e9termin\u00e9e<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-viii-trial-period-for-persons-with-disabilities\" name=\"code-breach[]\" value=\"138\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-viii-trial-period-for-persons-with-disabilities\">VIII. P\u00e9riode d\u2019essai pour les personnes handicap\u00e9es<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-ix-critical-information-summary\" name=\"code-breach[]\" value=\"131\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-ix-critical-information-summary\">IX. R\u00e9sum\u00e9 des renseignements essentiels<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-x-changing-programming-options\" name=\"code-breach[]\" value=\"128\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-x-changing-programming-options\">X. Modification des choix de programmation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-xi-notice-for-changes-to-programming-options\" name=\"code-breach[]\" value=\"129\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-xi-notice-for-changes-to-programming-options\">XI. Avis de modification des choix de programmation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-xii-service-calls-including-visits-to-residences-for-installation-and-repairs\" name=\"code-breach[]\" value=\"135\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-xii-service-calls-including-visits-to-residences-for-installation-and-repairs\">XII. Appels de service, y compris le service \u00e0 domicile pour l\u2019installation ou les r\u00e9parations<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-xiii-service-outages\" name=\"code-breach[]\" value=\"136\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-xiii-service-outages\">XIII. Interruptions de service<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-xiv-disconnection\" name=\"code-breach[]\" value=\"132\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-xiv-disconnection\">XIV. D\u00e9branchement<\/label><\/li><\/ul><\/div><\/li><li class=\"level-1\"><input id=\"code-breach-wireless-code\" name=\"code-breach[]\" value=\"88\" class=\"uk-checkbox parent\" type=\"checkbox\"><a class=\"uk-accordion-title\" href><label for=\"code-breach-wireless-code\">Le Code sur les services sans fil<\/label><\/a><div class=\"uk-accordion-content\"><ul class=\"level-2\"><li class=\"level-2\"><input id=\"code-breach-a-1-plain-language\" name=\"code-breach[]\" value=\"139\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-1-plain-language\">A.1. Langage simple<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-2-prices-2\" name=\"code-breach[]\" value=\"140\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-2-prices-2\">A.2. Prix<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-a-3-unlimited-services-2\" name=\"code-breach[]\" value=\"141\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-a-3-unlimited-services-2\">A.3. Services illimit\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-1-i-ii-permanent-copy-of-the-contract-and-related-documents-2\" name=\"code-breach[]\" value=\"144\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-1-i-ii-permanent-copy-of-the-contract-and-related-documents-2\">B.1.(i-ii) Copie permanente du contrat et des documents connexes<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-1-iii-a-e-key-contract-terms-and-conditions\" name=\"code-breach[]\" value=\"142\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-1-iii-a-e-key-contract-terms-and-conditions\">B.1.(iii) a-e Principales modalit\u00e9s du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-1-iii-f-m-other-aspects-of-the-contract\" name=\"code-breach[]\" value=\"143\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-1-iii-f-m-other-aspects-of-the-contract\">B.1.(iii) f-m Autres aspects du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-b-2-prepaid-service-contracts\" name=\"code-breach[]\" value=\"145\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-b-2-prepaid-service-contracts\">B.2. Contrats de services pr\u00e9pay\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-c-1-critical-information-summary-2\" name=\"code-breach[]\" value=\"146\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-c-1-critical-information-summary-2\">C.1. R\u00e9sum\u00e9 des renseignements essentiels<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-1-changes-to-key-contract-terms-and-conditions\" name=\"code-breach[]\" value=\"147\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-1-changes-to-key-contract-terms-and-conditions\">D.1. Modification des principales modalit\u00e9s du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-d-2-changes-to-other-contract-terms-and-conditions-or-related-documents\" name=\"code-breach[]\" value=\"148\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-d-2-changes-to-other-contract-terms-and-conditions-or-related-documents\">D.2. Modification des autres modalit\u00e9s du contrat ou des documents connexes<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-1-international-roaming-notification\" name=\"code-breach[]\" value=\"149\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-1-international-roaming-notification\">E.1. Avis d\u2019itin\u00e9rance internationale<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-2-cap-on-data-roaming-charges\" name=\"code-breach[]\" value=\"151\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-2-cap-on-data-roaming-charges\">E.2. Limite associ\u00e9e aux frais d\u2019itin\u00e9rance<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-3-cap-on-data-overage-charges\" name=\"code-breach[]\" value=\"150\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-3-cap-on-data-overage-charges\">E.3. Limite associ\u00e9e aux frais d\u2019utilisation exc\u00e9dentaire de donn\u00e9es<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-4-unsolicited-wireless-services\" name=\"code-breach[]\" value=\"152\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-4-unsolicited-wireless-services\">E.4. Services sans fil non sollicit\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-e-5-mobile-premium-services\" name=\"code-breach[]\" value=\"153\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-e-5-mobile-premium-services\">E.5. Services mobiles de prime<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-1-i-unlocking-locked-phone-sold\" name=\"code-breach[]\" value=\"154\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-1-i-unlocking-locked-phone-sold\">F.1.(i) D\u00e9verrouillage - vente d\u2019un t\u00e9l\u00e9phone verrouill\u00e9<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-1-ii-unlocking-means-to-unlock-not-provided\" name=\"code-breach[]\" value=\"155\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-1-ii-unlocking-means-to-unlock-not-provided\">F.1.(ii) D\u00e9verrouillage - le moyen de d\u00e9verrouiller le t\u00e9l\u00e9phone n\u2019a pas \u00e9t\u00e9 fourni<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-2-information-of-manufacturers-warranty\" name=\"code-breach[]\" value=\"156\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-2-information-of-manufacturers-warranty\">F.2. Renseignements sur la garantie du fabricant<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-3-lost-or-stolen-devices\" name=\"code-breach[]\" value=\"157\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-3-lost-or-stolen-devices\">F.3.(i) a \u2013 Appareils perdus ou vol\u00e9s<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-f-4-charges-during-repairs\" name=\"code-breach[]\" value=\"158\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-f-4-charges-during-repairs\">F.4. Frais de r\u00e9parations<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-1-early-cancellation-fees-general-2\" name=\"code-breach[]\" value=\"159\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-1-early-cancellation-fees-general-2\">G.1. Early cancellation fees \u2013 General<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-2-early-cancellation-fees-calculation-subsidized-device\" name=\"code-breach[]\" value=\"160\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-2-early-cancellation-fees-calculation-subsidized-device\">G.2. Frais de r\u00e9siliation anticip\u00e9e - calcul - appareil subventionn\u00e9<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-3-early-cancellation-fees-no-subsidized-device\" name=\"code-breach[]\" value=\"161\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-3-early-cancellation-fees-no-subsidized-device\">G.3. Frais de r\u00e9siliation anticip\u00e9e - appareil non subventionn\u00e9<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-4-trial-period\" name=\"code-breach[]\" value=\"162\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-4-trial-period\">G.4. P\u00e9riode d\u2019essai<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-5-cancellation-date\" name=\"code-breach[]\" value=\"163\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-5-cancellation-date\">G.5. Date de r\u00e9siliation<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-g-6-contract-extension\" name=\"code-breach[]\" value=\"164\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-g-6-contract-extension\">G.6. Prolongation du contrat<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-h-1-requesting-reviewing-and-returning-a-security-deposit-2\" name=\"code-breach[]\" value=\"165\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-h-1-requesting-reviewing-and-returning-a-security-deposit-2\">H.1. Demande, examen et retour d\u2019un d\u00e9p\u00f4t de garantie<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-1-when-disconnection-may-occur-2\" name=\"code-breach[]\" value=\"166\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-1-when-disconnection-may-occur-2\">I.1. Moment o\u00f9 le d\u00e9branchement est possible<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-2-notice-before-disconnection-2\" name=\"code-breach[]\" value=\"167\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-2-notice-before-disconnection-2\">I.2. Avis de d\u00e9branchement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-i-3-disputing-disconnection-charges\" name=\"code-breach[]\" value=\"168\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-i-3-disputing-disconnection-charges\">I.3. Contestation des frais de d\u00e9branchement<\/label><\/li><li class=\"level-2\"><input id=\"code-breach-j-1-general\" name=\"code-breach[]\" value=\"169\" class=\"uk-checkbox\" type=\"checkbox\"><label for=\"code-breach-j-1-general\">J.1. G\u00e9n\u00e9ralit\u00e9s<\/label><\/li><\/ul><\/div><\/li><\/ul>\t\t<\/fieldset>\n\n\t<\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div>\n\t\t\n\t\t<\/div>\n\n\t<\/div>\n\t\t\n<\/form>\n\n<div id=\"filter-results\" role=\"region\" aria-live=\"polite\" aria-label=\"Filtrer les r\u00e9sultats\"><\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"xsmall\",\"style\":\"secondary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"divider\":true,\"layout\":\"expand,large\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"auto\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Conclusions d\\u2019enqu\\u00eate biblioth\\u00e8que\",\"maxwidth\":\"xlarge\",\"maxwidth_breakpoint\":\"m\",\"text_align\":\"right\",\"text_align_breakpoint\":\"m\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"expand\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<ul>\\n\n\n<li>Faites une recherche par mots-cl\\u00e9s ou filtrez par type de service, par langue ou par d\\u2019autres crit\\u00e8res.<\\\/li>\\n\n\n<li>Pour afficher un rapport complet, cliquez sur la ligne dans le tableau des r\\u00e9sultats de la recherche.<\\\/li>\\n\n\n<li>Pour conna\\u00eetre la d\\u00e9finition des termes utilis\\u00e9s dans nos rapports, consultez la page <a href=\\\"\\\/fr\\\/glossaire\\\/\\\">Glossaire<\\\/a><\\\/li>\\n<\\\/ul>\",\"margin\":\"default\",\"text_color\":\"emphasis\",\"text_style\":\"small\"}}]}]}],\"name\":\"Header\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"[FILTER-INTERFACE]\",\"margin\":\"default\"}}]}]}],\"name\":\"Content\"}],\"version\":\"4.4.7\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conclusions d\u2019enqu\u00eate biblioth\u00e8que Faites une recherche par mots-cl\u00e9s ou filtrez par type de service, par langue ou par d\u2019autres crit\u00e8res. Pour afficher un rapport complet, cliquez sur la ligne dans le tableau des r\u00e9sultats de la recherche. Pour conna\u00eetre la d\u00e9finition des termes utilis\u00e9s dans nos rapports, consultez la page Glossaire<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-library.php","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-165","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":9,"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/165\/revisions"}],"predecessor-version":[{"id":397,"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/pages\/165\/revisions\/397"}],"wp:attachment":[{"href":"https:\/\/bil.ccts-cprst.ca\/fr\/wp-json\/wp\/v2\/media?parent=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}